If you have decided to purchase a StarTech capture device, please make sure that you have a USB 3.0 port on your laptop and the latest driver for the StarTech. Click here to get the latest drivers from our support articles and the latest version of Producer, if you do not have it.
You will also need to make sure you have the latest USB 3.0 drivers for your laptop installed:
- For the Dell E5440 laptop, you will need the Intel USB 3.0 xHCI Driver (click here for a list of drivers, and look under the Chipsetdrop-down menu)
- For the Dell E430 laptop, you will need the Intel USB 3.0 eXtensible Host Controller Driver (click here for a list of drivers, and look under the Chipsetdrop-down menu)
- For all other laptops, please see the make and models site for USB 3.0 drivers
- Be aware of the chipset: the Startech is NOT compatible with Etron USB controllers or ASMedia 1042 / 1042A USB controllers
If that does not rectify the issue, please contact Production Support.