If a Pixellot computer is "offline," it means that it is unable to connect to Pixellot's back-end system. This may occur for a few different reasons.
If your Pixellot computer is offline, please check the following*:
1) The Pixellot computer is plugged in and powered on
2) The Pixellot computer is online (i.e. connected to an active, hard-line internet source)
3) The necessary ports have been opened on the internet network (80, 433, 1935, 443, 2088)
*If all of the above are already true, please restart the computer.
When complete, please TEXT or EMAIL Production Support (404-334-7988, support@NFHSnetwork.com) to confirm your computer is online -- include your school name, state, and Pixellot venue.
Do NOT unplug the computer – it must be connected to power and internet at all times to function properly. Unplugging the computer will disrupt the Pixellot system’s connection to our servers, and may result in interrupted or missed broadcasts.
NOTE: If you are not the proper contact to receive text/email alerts about your Pixellot system, please email accounts@NFHSnetwork.com.