What does OFFLINE mean?
Your Pixellot is unable to broadcast because it is either disconnected from power/internet or your school’s network has firewalls that are blocking it.
What should you do?
1. Start by making sure the Pixellot computer is plugged in, powered on (white light on the power button), and connected to active hard-line internet. If all of these are true, restart the computer (unplug from power, wait 10 seconds, plug back in, make sure white light is on over power button).
2. Then check if the Pixellot is back online (see the section in red at the bottom of this email).
If still OFFLINE, continue to the next section below.
For the IT Department:
Please ensure your school network meets our Network Requirements (click here).
We recommend downloading our Network Requirements Test Tool (click here) and running it to verify*.
*NOTE: 1) For “Username” just put your name. 2) The tool does not factor in whitelisted domains and/or content filters, so please check those separately. 3) The tool must be run on the Pixellot computer or on a connection with the same specs.
Once you’ve completed the steps above:
Go to Console Mobile from your mobile phone to check if your Pixellot unit is back online (log in, click the “Pixellots” tab, and make sure it says “SLEEP” or “LIVE”).
Go to help.nfhsnetwork.com and submit a support request.
Unless you are troubleshooting, do NOT unplug the computer – it must be connected to power and the internet at all times to function properly. Unplugging the computer will disrupt the Pixellot system’s connection to our servers, and may result in interrupted or missed broadcasts.
NOTE: If you are not the proper contact to receive text/email alerts about your Pixellot system, please email accounts@NFHSnetwork.com.